Entrust your wedding gown to the experts

Your gown is professionally and thoroughly cleaned with our proven, environmentally safe formulas, to ensure all visible as well as invisible stains are removed.

Keep your heirloom gown in the family for generations to come, by preserving it the right way with a company you can trust and depend on . . . Wedding Gown Preservation Company.

The Preservation Process

We put the highest degree of professional care into the heirloom processing of your gown.

First, we examine your gown to find all spots. A detailed Quality Control Report is updated through each and every step. We use proven formulas to remove spots and treat the entire gown for sugar stains. Your gown is thoroughly cleaned with extra attention given to the neckline, trim and hemlines.

Our experts shape the gown, position a full bust form and fill the sleeves. It is then wrapped in acid-free tissue (Celebrity Kit is wrapped in unbleached muslin), and fitted carefully into a preservation chest with an acid-free display window. The preservation chest is then enclosed in a 700 lb.-test shipping carton.

Your gown is then shipped back to you pre-paid anywhere in the United States via Fed Ex Ground. The preservation process will be completed in 10-15 business days after we receive it. Please Note: During the height of our busy season (July - September), the preservation process can take slightly longer. Repairs or additional services requested may also extend the processing time.

Commonly Asked Questions

Do I need to have my gown cleaned before sending it to your company?
No, we will handle all of the cleaning necessary to ensure a proper preservation.

What exactly is the process that you use to clean the gown?
Wedding Gown Preservation Company has several different processes that are used in cleaning. Each gown is evaluated before cleaning and the best process for that particular gown is used. All of the processes are safe, gentle and done by hand. Please note: we do remove shoulder pads and bust forms, as leaving them in the gown could cause damage over time. They are then packaged separately and shipped with your gown.

What stains are removed with your process?
We are able to remove at least 95% of all stains. Those such as tar, blood, grass stains, mud, grease and food are the most common, and of course any sugar stains such as cake icing, wine or other types of beverages.

What can be seen through the display window?
You are able to see your gown and veil through the display window. Other items are positioned near the bottom of the window where possible or underneath the gown.

Can I have my veil and or other accessories cleaned, but not placed with my gown?
Yes, you may for an additional charge. Please refer to your order form for pricing information.

What else can I send along with my gown?
You may also send items such as headpiece, garter, gloves, moneybag, handkerchief, slip, flower girl dress, etc. for an additional charge. Please refer to your order form for pricing information. Please note: All items placed in the preservation chest with your gown MUST be cleaned by WGP in order to be placed with your gown.

What kinds of repairs are done to the gown?
Wedding Gown Preservation company prides itself on having a large staff of tailors and seamstresses that handle most repairs for a nominal fee.

Can I reseal the box myself if it was opened inadvertently but the gown was not handled?
Your preservation chest is shipped to you sealed. However, if the chest is opened, we have enclosed sealing squares to place inside the seams of the preservation chest.

If I need to open up the preservation chest any time in the future, will that jeopardize or void the lifetime guarantee?
Your guarantee will not be voided; however, you should take care to reseal the chest with the sealing squares provided. We have also enclosed gloves with which to handle the gown. If your gown was handled excessively or soiled it should be cleaned and preserved again.

If I want to declare additional value, what do I need to do?
Simply enclose a check or money order (made payable to Wedding Gown Preservation Co.) for $2.00/per $100.00 of additional insurance. We also accept Visa and MasterCard.

How can I be sure you've received my gown for preservation?
You may call us between the hours of 8:00 AM and 4:30 PM (EST) Monday through Friday, or you can e-mail us at info@gownpreserve.com.   Provide us with your pre-paid order number and your UPS tracking number, and we can tell you when we received your gown, track it directly through our computer, and tell you when you can expect delivery.

For the quickest response, please visit the tracking page of our website. You will need your serial number (located in the upper right-hand corner of your paper work). If you provided your email address on your order form, you will also be notified electronically when it has been received, as well as when it has been shipped back to you. If you are having any difficulties, please call us at 1.800.305.3108, or email us at info@gownpreservation.com.

What do I write in as the Reference # in the section on the ARS label above the Wedding Gown Preservation address and in the section at the bottom of the tag?
The reference number is for Wedding Gown Preservation Company's use. It is not necessary for you to fill this section out.

Where should I direct any questions or concerns?
You may call us at 1.800.305.3108 and a representative will gladly assist you. Our hours are Monday through Friday, 8:00 AM to 4:30 PM Eastern Standard Time.

Is my gown guaranteed?
YES! We provide a 100% guarantee against caramelized sugar stains or yellowing of the gown (see Preservation Kit page for details). If at any time the gown is found to have yellowed or has caramelized stains, we will restore the gown at no extra charge to the customer. If re-processing is unsuccessful, we will refund the preservation cost. Remember: never store your gown in an attic or basement.

Where can I purchase a Preservation Kit?
We do our best to refer you to a shop nearest you. If you are unsure of a dealer in your city, please use our online form to ask us for a local shop, or call 1-800-305-3108, between the hours of 8:00 AM and 4:30 PM (EST) Monday through Friday, and our representatives will be happy to assist you in locating a shop nearby.

I have already purchased my Preservation Kit. Why do I have both a Fed Ex and UPS shipping label?
We have included shipping labels for both UPS and Fed Ex in your kit so you can choose which carrier to use. Simply discard the one you choose NOT to use. Although we give you the option of either carrier to ship your gown to us, we will ship it back to you via Fed Ex Ground. PLEASE NOTE: AN ADULT SIGNATURE WILL BE REQUIRED WHEN WE RETURN YOUR GOWN TO YOU.

Testimonials

"I was thrown into a swimming pool at my reception and you worked miracles repairing my gown!"

Lori C.

"Thanks for offering the Deluxe Shipping Container; it helped my gown survive the cross-country move!"

Eva L.

"I went on my honeymoon and my mother packed up my gown and sent it out to Wedding Gown Preservation Co. The very day after we returned my gown was delivered right to our door. What service!"

Gabriella M.

"When my husband spilled red wine on my gown during out reception, I was sure it was ruined. But your amazing guaranteed process left no trace of the disaster. My dress looks perfect."

Naomi A.

"My Maid of Honor gave me the Wedding Gown Preservation Gift Box as a wedding gift. She took my dress home with her after the reception and shipped it out. I didn't have to do a thing. And here it is, perfect forever."

Jamie C.

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